If all attempts fail, the carrier will send this product back to us at When this happens, you are responsible to pay all secondary shipping charges to have the product reshipped to a corrected address. If this happens, the carrier may attempt to contact you to confirm a correct address. If you supply us with an incorrect address we won’t know it, and we will ship your order to the address that is supplied. Please be sure to check both your billing address and shipping address to ensure accuracy. Chocolate products not melted can be returned under the same conditions noted above for non-chocolate items. We recommend you track your order and if you see the package was delivered and left outside then make an effort to get it inside at a cooler temperature as soon as possible. Please note we cannot be responsible for chocolate that melts during shipping, and we will not issue refunds for chocolate that melts during shipping. At the present time we add ice packs at no additional cost. As chocolate has a moderate melting temperature, we highly recommend that you use an expedited shipping service for chocolate products. Once it leaves our warehouse we do not have control over where it is and how long it may sit. Unfortunately, we cannot fully guarantee satisfaction on all chocolate products due to melting. We stand behind our pledge for total customer satisfaction. After the package is received, we will issue you a refund for the returned product. Please include a copy of your invoice in with the return. Returns must be shipped to us within 10 business days of the date the product is delivered to you. You as the customer retain all responsibility of shipping the package to: We cannot cover your shipping charges for returns and exchanges. Please note that all items that you wish to return/exchange must not be damaged, must be in the original unopened package, and of course not have been consumed/missing.
Zotz apple candy full#
If you would like to exchange your purchase for a different item or for a full refund we would be glad to do so.
You will not be responsible for any shipping costs to send the product to us, and we will send the correct candy to you or issue a refund. If it is determined the product is to be returned we will let you know where to send it. At that point, a representative will review the situation with you. You must call within 72 hours of receipt of the delivery. If you did receive the wrong items please call us at 88. Please double check the items with the invoice you received. If we shipped you the wrong item we are sorry for the error and will remedy the situation.
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